Contents

Who can claim?

New claims for those aged 16 until before retirement pension age.

Basic qualifying period, experienced difficulties for 3 months and expected to continue for a further 9 months. Some exceptions to the qualifying period rule.

The application process starts with a phone call. The next stage is completing a form, which will be sent to you, about your health difficulties.

Things to consider

If you can’t do the activity safely, repeatedly or to a good standard, or it takes you much longer to do it, give the reason. This could be pain/discomfort, restricted mobility or strength, confusion/ memory problems, difficulties with vision/hearing or other sensory problems, lack of motivation, exhaustion etc. If you need prompted by someone, someone has to do some things for you, or to be there whilst you do the activity, this should also be noted on the form.

Difficulties you have must relate to the following activities:

Daily Living

  • Preparing Food-making a simple meal for one person
  • Taking food and drink/nutrition
  • Taking medication/managing therapy
  • Washing and Bathing
  • Toileting and Incontinence
  • Dressing and Undressing
  • Communicating verbally
  • Reading and understanding signs/symbol and words
  • Engaging with other people face to face
  • Making budgeting decisions

Mobility

  • Planning and following a journey
  • Moving Around-looking at the distance you can mobilise
  • Sending in supporting letters/reports from a professional who knows your difficulties can help, e.g. from a GP, hospital consultant, physiotherapist, psychiatrist, community How to claim psychiatric nurse, social worker etc. Do not send the original letter; send a copy with the form.

Levels of benefit

There are 2 rates for the both Daily Living and Mobility Components- standard and enhanced

  • Daily Living for difficulties activities as noted above
  • Mobility for getting around, activities noted above

How to claim

Making the application phone call – telephone 0800 917 2222 where you will be asked a series of questions, someone can help but you need to be present:

  • Name, address, date of birth, nationality
  • Contact telephone number and National Insurance Number
  • GPs name and address/postcode.
  • Bank account number and sort code
  • About your health

The next stage is completing a form, which will be sent to you, about your health difficulties.

The last stage is having a health assessment. Remember if you are asked to attend a centre for assessment, they will ask about how you managed the journey there. They will observe you from calling your name in the waiting room, then mobilising into the assessment room. The assessment considers how you respond to the questions, how well you mobilised there, how you coped with the experience sitting and talking.  You can ask for a home assessment on the form.

Due to Covid-19 restrictions, assessments completed over the phone.

Citizens Advice – Information on preparing for your PIP assessment.

If you don’t agree with the award decision

If you don’t agree with the award decision you must first ask for a mandatory reconsideration where they look again at the decision. This should be done within a month of the date on your decision letter. You can send in more information or new support letters from professionals who know about your difficulties. If the result still isn’t in your favour you can request an appeal which is sent to the tribunal service. This should be done within a month of the date on the mandatory reconsideration decision letter.

You can lose or gain points at the appeal, as they look at the whole decision again. Seek advice.

You can appeal online against a Personal Independence Payment decision or complete a paper form SSCS1

Review Form

  • Keep a copy of your last completed Personal Independence Payment claim form to remind yourself of what was written. As the review form asks what has changed since you were assessed last time.
  • If you don’t have a copy you may be unsure of what was written, then you can call Personal Independence Unit(0800 121 4433) to ask for them to send a copy of your last form to you.
  • Keep your last award letter to show the activities you scored points in and the number of points you scored in each.

If you haven’t got your last award letter you can contact Personal Independence Unit(0800 121 4433) and request a copy this.

  • Supporting letters from a professional who knows your difficulties can help, e.g. from a GP, consultant, physiotherapist, psychiatrist, community psychiatric nurse, social worker etc.

If you ask for a review as your health has changed

If you feel your difficulties have become worse and think you want to ask for a review of your entitlement, before Personal Independence Payment are due to review your claim. Please be aware you may lose entitlement or gain in their reassessment process, as they look at the whole decision again.  Seek advice.