Universal Credit is an income /capital based benefit which replaces some other low income benefits for certain new claimants or those whose circumstances change whilst on some other benefits. Not everyone should claim Universal Credit so seek advice before starting a claim. Universal Credit can have additional amounts included in the assessment dependent on circumstances. See our hints and tip.

For more information on Universal Credit and to find out if you’re eligible to claim it, visit GOV.UK – Universal Credit.

If you need support contact East Ayrshire Citizens Advice or Universal Credit Support Team.

Universal Credit Helpline
Telephone: 0800 328 5644
Textphone: 0800 328 1344
British Sign Language(BSL) users: Video relay service
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644