When you apply for, or already claim Universal Credit, and are unfit to work. You must tell them on your application, through your journal, or the enquiry line. You can be assessed for limited capability for work or limited capability for work related activity elements. This can change what you are asked to do to get your benefit, your commitment may change or your payment amount. Depending of your level of difficulty in relation to certain activities. See our hints and tips.

For more information on Universal Credit and to find out if you’re eligible to claim it, visit GOV.UK – Universal Credit.

If you need support contact East Ayrshire Citizens Advice or Universal Credit Support Team.

Universal Credit helpline
Telephone: 0800 328 5644
Textphone: 0800 328 1344
British Sign Language(BSL) users: Video relay service
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644