Contact us today
for free impartial money & benefits advice in East Ayrshire
Freephone: 0800 389 7750

Accessibility Statement

Accessibility Statement

This website is managed by East Ayrshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts using the browser or mobile device
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand and we are continually reviewing content on older pages.

AbilityNet has advice on making your device easier to use if you have a disability.

Accessibility of this website

We know some parts of this website are not fully accessible:

  • To modify the line height or spacing you can attach your own stylesheet to do this.
  • Some of our online forms are difficult to navigate using just a keyboard. This would also be the same of PDF forms.
  • There's a limit to how far you can magnify the maps on our website. The maps are embedded using third party software.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact finiancialInclusionTeam@east-ayrshire.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your enquiry, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Last update

This statement was prepared on 11 September 2020. It was last updated on 22 September 2020.